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Guest Desk for hotels and stays

Fix problems during the stay, not in the review

Guests scan a QR in the room or at reception, pick what is wrong, and your managers get a WhatsApp alert straight away. No app, no login, no hunting for the front desk number.

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How it works

How Guest Desk works

One QR code on the room card or reception desk. Four steps from a guest's problem to a closed request.

  1. Step 1

    Guest scans the QR

    The QR sits on the room card, the table or the reception desk. It opens a simple page on the guest's own phone, with no app to install and no account to create.

  2. Step 2

    Picks the issue

    The guest chooses what is wrong, such as AC not working, no hot water or housekeeping, and adds a room number and a short note.

  3. Step 3

    Managers get a WhatsApp alert

    Every verified manager receives the request on WhatsApp within moments, with the issue, the room and the guest's note.

  4. Step 4

    Tap Resolved

    The manager who handles it taps Resolved in WhatsApp. The request closes on your dashboard, with who fixed it and when.

Built for places where a bad night becomes a bad review

  • Hotels and resorts

    Give guests a quick way to reach the right person without queueing at reception or calling the switchboard.

  • Homestays and guest houses

    Owners who run the property themselves get every request on WhatsApp, wherever they are.

  • Serviced apartments and PGs

    Residents report a leak or a broken light, and the caretaker sees it at once.

What is included

  • Guest help requests from the QR page, with issue, room and note
  • WhatsApp alerts to every verified manager, with a Resolved button
  • A dashboard list of open and resolved requests, with who resolved each
  • Manager management, so you choose who is alerted
  • Your property's own logo and name on the dashboard and QR page
  • Google review collection with the review QR, AI-assisted drafts and the private feedback form
  • Analytics, Item Catalogue, online orders, Website Builder and AI social posts
  • Team access, so front desk and housekeeping see only what they need

Guest Desk is ₹699 per month for each property. It includes everything in the ₹299 and ₹499 plans, so you do not need to buy both. Review collection stays free. See full pricing.

Questions people ask

Do guests need to install an app?
No. Guests scan the QR with their phone camera and the page opens in the browser. There is nothing to download and no sign-in.
How do managers receive the alerts?
On WhatsApp. You add each manager in the dashboard and they confirm their number on WhatsApp once. After that, every new guest request reaches them as a WhatsApp message with a Resolved button.
Does it replace asking guests for Google reviews?
No, it works alongside it. Guest Desk helps you fix problems during the stay. The review QR still invites happy guests to post a genuine Google review, and guests who rate 1 to 3 stars see a private feedback form first, with a Go to Google review anyway link always shown.
Can I use it for more than one property?
Yes. Each property is its own business with its own QR code, managers and requests. Guest Desk is ₹699 per month per property, and for an extra property you pick it instead of the ₹499 plan.
Is Guest Desk only for hotels?
It is designed for stays such as hotels, resorts, homestays and guest houses, but any place where people stay and may need help can use it.

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