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Your Data

Data Deletion Instructions

Last updated: October 12, 2026

  • Self-Serve Deletion

    Business owners can delete their account and data from the dashboard at any time.

  • Request by Email

    Customers can email us to delete their WhatsApp ordering data.

  • Within 30 Days

    We delete or anonymise verified requests within 30 days.

1. Business owners: delete your account and data

If you have a ReviewPro account, you can delete it yourself at any time.

  • Sign in and open Dashboard → Settings → Delete account.
  • This deletes your account and the data of the businesses in it: review pages, catalogue, orders, customers, appointments and stored connection credentials.
  • You can also email us from your account's email address and we will delete it for you.

2. Customers: delete your WhatsApp ordering data

If you placed an order or booking with a business through ReviewPro on WhatsApp, we hold the details you gave us on that business's behalf: your name, phone number, WhatsApp number and order details, plus a record of your WhatsApp number, message IDs and whether you opted out. We do not keep the text of the messages you send us. You can ask us to delete all of this.

  • Email support@reviewpro.co.in with the subject "Data deletion request".
  • Include the phone number you used on WhatsApp and the name of the business you ordered from. This lets us find your records.
  • We may ask you to confirm that you control the number, for example by messaging us from it. We do this to stop anyone else from deleting your data.
  • You can also reply STOP to any of our WhatsApp messages. This stops order updates and review requests, but it does not delete your records. Email us if you want those deleted.

3. What happens next

  • We confirm the request by email within 7 days.
  • We delete or anonymise your personal data within 30 days of verifying your request.
  • We delete the WhatsApp contact record and message IDs we hold for your number, and any order that has not yet been fulfilled for you.
  • We keep a minimal record that a deletion was requested, so we can show that it was handled.

4. What we may keep

WhatsApp is operated by Meta. Messages you exchanged with us also exist in your own WhatsApp app and in Meta's systems, and we cannot delete those. Manage them in WhatsApp (for example, delete the chat) and see the WhatsApp Privacy Policy.

Some records have to be kept for legal, tax or accounting reasons, such as invoices and payment records for paid plans. We keep only what the law requires, for as long as it requires, and then delete it.

Businesses that received your order may hold their own records of it. They are responsible for those records, and you can ask them to delete them too.

5. Contact

Questions about this page or a deletion request: support@reviewpro.co.in. See also our Privacy Policy at https://www.reviewpro.co.in/privacy.